Policy

Delivery Policy

Digital products

Digital files are delivered by secure download link after confirmed payment. Download links are normally generated immediately after payment verification and are valid for 7 days with a limited number of downloads.

Prompt Vault access

Prompt Vault access is delivered as a time-limited access token after confirmed payment. The token duration depends on the selected plan.

Landscaping services

Service delivery starts after booking confirmation. Site visits, 3D visualization, presentation packs, quotations, and project management timelines are agreed directly with the client based on project scope and site location.

Support

If a download link or access token does not arrive after payment confirmation, contact Eco MICE Landscaping on WhatsApp at +256 778 623 536 with your payment reference.